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Return Policy

Return Policy

Last update: August 31, 2025. This policy regulates the conditions of return and refund for subscriptions and payments made on sexgym.com.

Scope of application

  • Applies to purchases made on the Platform sexgym.com.
  • The subscription gives access to digital content (programs, routines and associated materials).
  • If you have contracted through a third party (App Store, Google Play, etc.), you will have to manage the return with that third party.

2. 7-day free trial

If the 7-day free trial is available in your country/plan, no charge is made during that period. You can cancel before the end of from My account → Subscriptions to avoid the first charge.

Once the test is completed without cancellation, the selected plan will be charged.

2. Cancellations and renewals

  • You can cancel at any time from My account → Subscriptions. The access will remain active until the end of the paid period.
  • Cancellation avoids future renewalsbut does not imply reimbursement of the current period.

3. Conditions of reimbursement

Because it is digital content with immediate access, the amounts collected, with immediate access, the amounts collected, with immediate access, the amounts collected, with immediate access, the amounts collected are non-refundableexcept for:

  • Charging error (incorrect or higher charge than due).
  • Duplicate charge for the same subscription.
  • Continued technical impossibility access problem attributable to Sexgym, not solved within a reasonable time after your notice.
  • Assumptions of applicable regulation (e.g., consumer rights in your country).

If a refund is required, it will be made by the same means of payment as the original payment.

4. Right of withdrawal (EU)

Consumers in the European Union: by initiating access to the digital content during the legal withdrawal period, and by expressly accepting it at checkout, you lose the right of withdrawal (art. 103.m of the TRLGDCU). 

5. How to request a refund?

  1. Write to us at [email protected] with the subjectReturn request".
  2. Include: your account email, date of charge, amount, and reason (error, duplicate, etc.).
  3. Attached proof of charge (capture or excerpt).

We will review your case within 3-5 working days. If the return is accepted, we will issue the refund and send you confirmation by email.

7. Billing and taxes

  • You can download invoices from My orders o Subscriptions.
  • Update your billing data (VAT number, address) before the next cycle at Addresses.
  • The taxes are calculated according to current regulations and country of residence.

7. Chargebacks and suspension

If you start a chargeback without contacting us, your account could be temporarily suspended. We recommend that you first write to us at [email protected] to solve it faster.

8. Contact

If you have any questions about this policy, please contact us at [email protected]