Go to "Forgot your password?" on the login page and enter your email address. Check spam/promotions. If you don't receive it, contact us with your email and account name.

Make sure you are logged in with the same email address you used to make your purchase. If you paid as a guest, your login is created when you confirm your payment. Send us your order number and email to link it.

After payment, you can request an invoice by sending NIF/CIF, company name and address. If you already have an account, you will find your receipts in "My account → Orders".

In "My account → Payment methods" you can add/update your card. For fiscal data, send us the new data and we will update the next invoice.

You can cancel from "My account → Subscriptions". Future charges stop instantly. Refund policies are listed in our Terms and Conditions; if there was a duplicate charge or error, contact us with the order ID.

Check spam and add [email protected] to your safe list. If you use Gmail, look under "Promotions". Write us to resend the confirmation.

Make sure you have an active subscription and are logged in with the correct email address. Clear cache/cookies or try incognito mode if it persists.