{"id":740,"date":"2025-08-31T20:14:05","date_gmt":"2025-08-31T18:14:05","guid":{"rendered":"https:\/\/scarceclubtooth.stellarwp.site\/?page_id=740"},"modified":"2026-03-23T15:48:26","modified_gmt":"2026-03-23T14:48:26","slug":"politica-de-devolucoes","status":"publish","type":"page","link":"https:\/\/sexgym.com\/pt\/politica-de-devolucoes\/","title":{"rendered":"Pol\u00edtica de devolu\u00e7\u00e3o"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"740\" class=\"elementor elementor-740\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f7dd663 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f7dd663\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48f6d9aa\" data-id=\"48f6d9aa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26f5d586 elementor-widget elementor-widget-heading\" data-id=\"26f5d586\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de devolu\u00e7\u00e3o<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-734da3c5 elementor-widget elementor-widget-text-editor\" data-id=\"734da3c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"muted\">\u00daltima atualiza\u00e7\u00e3o: 31 de agosto de 2025. Esta pol\u00edtica regula as condi\u00e7\u00f5es de <strong>devolu\u00e7\u00e3o e reembolso<\/strong> para subscri\u00e7\u00f5es e pagamentos efectuados no sexgym.com.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2fdc70 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2fdc70\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e5db6d3\" data-id=\"6e5db6d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76b6b594 elementor-widget elementor-widget-heading\" data-id=\"76b6b594\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1) \u00c2mbito de aplica\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2adcaa87 elementor-widget elementor-widget-text-editor\" data-id=\"2adcaa87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<ul>\n<li>Aplica-se \u00e0s compras efectuadas na Plataforma <strong>sexgym.com<\/strong>.<\/li>\n<li>A subscri\u00e7\u00e3o d\u00e1 acesso a <strong>conte\u00fado digital<\/strong> (programas, rotinas e materiais associados).<\/li>\n<li>Se a compra tiver sido efectuada atrav\u00e9s de um terceiro (App Store, Google Play, etc.), ter\u00e1 de tratar do reembolso com esse terceiro.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ab3596c elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ab3596c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64d6f0e6\" data-id=\"64d6f0e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b713663 elementor-widget elementor-widget-heading\" data-id=\"4b713663\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. 7 dias de teste gratuito<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c424c5d elementor-widget elementor-widget-text-editor\" data-id=\"4c424c5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p>Se o <strong>7 dias de teste gratuito<\/strong> est\u00e1 dispon\u00edvel no seu pa\u00eds\/plano, n\u00e3o \u00e9 cobrada qualquer taxa durante este per\u00edodo. Pode <strong>cancelar antes do fim<\/strong> de <a href=\"\/mi-cuenta\">A minha conta \u2192 Subscri\u00e7\u00f5es<\/a> para evitar a primeira acusa\u00e7\u00e3o.<\/p>\n<p>No final do per\u00edodo experimental sem cancelamento, ser\u00e1 cobrado o plano selecionado.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7461abbe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7461abbe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5fbeae40\" data-id=\"5fbeae40\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a27788f elementor-widget elementor-widget-heading\" data-id=\"1a27788f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Cancelamentos e renova\u00e7\u00f5es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a2254a1 elementor-widget elementor-widget-text-editor\" data-id=\"7a2254a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<ul>\n<li>Pode <strong>cancelar em qualquer altura<\/strong> de <em>A minha conta \u2192 Subscri\u00e7\u00f5es<\/em>. O acesso permanecer\u00e1 ativo at\u00e9 ao final do per\u00edodo pago.<\/li>\n<li>Evita cancelamentos <strong>futuras renova\u00e7\u00f5es<\/strong>mas <strong>n\u00e3o implica reembolso<\/strong> do per\u00edodo atual.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e36195c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e36195c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-50c03b63\" data-id=\"50c03b63\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-220efba7 elementor-widget elementor-widget-heading\" data-id=\"220efba7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Condi\u00e7\u00f5es de reembolso<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20b44690 elementor-widget elementor-widget-text-editor\" data-id=\"20b44690\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p>Porque \u00e9 <strong>conte\u00fado digital<\/strong> com acesso imediato, os montantes cobrados <strong>n\u00e3o s\u00e3o reembols\u00e1veis<\/strong>exceto para:<\/p>\n<ul>\n<li><strong>Erro de carregamento<\/strong> (incorreto ou sobrecarregado).<\/li>\n<li><strong>Duplica\u00e7\u00e3o da taxa<\/strong> para a mesma subscri\u00e7\u00e3o.<\/li>\n<li><strong>Impossibilidade t\u00e9cnica permanente<\/strong> problema de acesso imput\u00e1vel \u00e0 Sexgym, n\u00e3o resolvido num prazo razo\u00e1vel ap\u00f3s a sua notifica\u00e7\u00e3o.<\/li>\n<li>Pressupostos de <strong>legisla\u00e7\u00e3o aplic\u00e1vel<\/strong> (por exemplo, direitos dos consumidores no seu pa\u00eds).<\/li>\n<\/ul>\n<p>Se for efectuado um reembolso, este ser\u00e1 feito atrav\u00e9s do mesmo meio de pagamento que o pagamento original.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-473355fd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"473355fd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7be89cb5\" data-id=\"7be89cb5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31957e elementor-widget elementor-widget-heading\" data-id=\"31957e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Direito de retrata\u00e7\u00e3o (UE)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-716ddcfd elementor-widget elementor-widget-text-editor\" data-id=\"716ddcfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Os consumidores na Uni\u00e3o Europeia:<\/strong> iniciando o acesso aos conte\u00fados digitais durante o per\u00edodo legal de retrata\u00e7\u00e3o e aceitando-o expressamente no momento do pagamento, <strong>perde o seu direito de retrata\u00e7\u00e3o<\/strong> (art. 103.m do TRLGDCU).\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c263aee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c263aee\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-495bbc\" data-id=\"495bbc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71621226 elementor-widget elementor-widget-heading\" data-id=\"71621226\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5) Como solicitar um reembolso?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d19b945 elementor-widget elementor-widget-text-editor\" data-id=\"5d19b945\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<ol>\n<li>Escreva-nos para <a href=\"mailto:soporte@sexgym.com\">soporte@sexgym.com<\/a> com o <strong>assunto<\/strong>: \"Pedido de devolu\u00e7\u00e3o\".<\/li>\n<li>Incluir: e-mail da sua conta, data do d\u00e9bito, montante e motivo (erro, duplicado, etc.).<\/li>\n<li>Anexado <strong>prova de carga<\/strong> (apanhar ou extrair).<\/li>\n<\/ol>\n<p>Analisaremos o seu caso no prazo de <strong>3-5 dias \u00fateis<\/strong>. Se a devolu\u00e7\u00e3o for aceite, procederemos ao reembolso e enviaremos uma confirma\u00e7\u00e3o por correio eletr\u00f3nico.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b75d2ec elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b75d2ec\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4fb65019\" data-id=\"4fb65019\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-594ddc92 elementor-widget elementor-widget-heading\" data-id=\"594ddc92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Fatura\u00e7\u00e3o e impostos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-189cc8b7 elementor-widget elementor-widget-text-editor\" data-id=\"189cc8b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<ul>\n<li>\u00c9 poss\u00edvel descarregar facturas a partir de <a href=\"\/mi-cuenta\/orders\/\">As minhas encomendas<\/a> o <a href=\"\/mi-cuenta\/subscriptions\/\">Assinaturas<\/a>.<\/li>\n<li>Atualizar o seu <strong>dados de fatura\u00e7\u00e3o<\/strong> (n\u00famero de IVA, endere\u00e7o) antes do ciclo seguinte em <a href=\"\/mi-cuenta\/edit-address\/\">Endere\u00e7os<\/a>.<\/li>\n<li>O <strong>impostos<\/strong> s\u00e3o calculados de acordo com a regulamenta\u00e7\u00e3o em vigor e o pa\u00eds de resid\u00eancia.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1924fc21 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1924fc21\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-375ce399\" data-id=\"375ce399\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28395a86 elementor-widget elementor-widget-heading\" data-id=\"28395a86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Estornos e suspens\u00f5es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-718a5b99 elementor-widget elementor-widget-text-editor\" data-id=\"718a5b99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p>Se iniciar um <strong>estorno<\/strong> sem nos contactar, a sua conta poder\u00e1 ser <strong>temporariamente suspenso<\/strong>. Recomendamos que nos escreva primeiro para <a href=\"mailto:soporte@sexgym.com\">soporte@sexgym.com<\/a> para o resolver mais rapidamente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-290ebfa3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"290ebfa3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e585317\" data-id=\"7e585317\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40cd9b0a elementor-widget elementor-widget-heading\" data-id=\"40cd9b0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Contacto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44291f4c elementor-widget elementor-widget-text-editor\" data-id=\"44291f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Se tiver alguma d\u00favida sobre esta pol\u00edtica, contacte-nos atrav\u00e9s de <a href=\"mailto:soporte@sexgym.com\">soporte@sexgym.com<\/a>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Devoluciones \u00daltima actualizaci\u00f3n: 31 de agosto de 2025. Esta pol\u00edtica regula las condiciones de devoluci\u00f3n y reembolso para suscripciones y pagos realizados en sexgym.com. 1. \u00c1mbito de aplicaci\u00f3n Aplica a compras realizadas en la Plataforma sexgym.com. La suscripci\u00f3n da acceso a contenido digital (programas, rutinas y materiales asociados). Si has contratado a trav\u00e9s [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"give_campaign_id":0,"_swpsp_post_exclude":false,"footnotes":""},"class_list":["post-740","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>sexgym.com<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Devoluciones\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Devoluciones \u00daltima actualizaci\u00f3n: 31 de agosto de 2025. Esta pol\u00edtica regula las condiciones de devoluci\u00f3n y reembolso para suscripciones y pagos realizados en sexgym.com. 1. \u00c1mbito de aplicaci\u00f3n Aplica a compras realizadas en la Plataforma sexgym.com. La suscripci\u00f3n da acceso a contenido digital (programas, rutinas y materiales asociados). 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