{"id":3700,"date":"2025-11-06T13:49:48","date_gmt":"2025-11-06T12:49:48","guid":{"rendered":"https:\/\/sexgym.com\/?page_id=3700"},"modified":"2026-03-23T15:50:20","modified_gmt":"2026-03-23T14:50:20","slug":"frequent-questions","status":"publish","type":"page","link":"https:\/\/sexgym.com\/en\/frequent-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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Your body, your energy and your rhythm. Here we take care of the essentials so you can enjoy your trip with total confidence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I create my account and enter the private area?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Click on Access<\/strong> and choose Create an account<\/em>. Confirm your email and come back to login. If you have already purchased, use the same email<\/strong> and instantly view your programs and videos.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Take a deep breath and review Spam<\/em> o Promotions<\/em> (Gmail). Add no-reply@sexgym.com<\/strong> to contacts, wait a little bit and request it again. If it still doesn't arrive, write us with your email.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Choose the rhythm that best suits you (monthly or yearly). Renewal is automatic and you can manage everything from My account \u2192 Subscriptions<\/strong>Change plan, upgrade card or cancel.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI want a VAT invoice or to update my tax information<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

After your purchase, send us NIF\/CIF<\/strong>The following information, company name and address will be used to issue your invoice. In My account \u2192 Orders<\/strong> You will see your receipts. Are you going to change data? Let us know before the next cycle.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can cancel at any time from My account \u2192 Subscriptions<\/strong> (the next cycle is stopped). If there was an error or duplicate charge, share the Order ID<\/strong> and we check it with care.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Make sure you are logged in with the correct email address. For playback: refresh your browser, clear cache\/cookies or try another network. Our content flows best in the latest versions of Chrome, Safari, Edge and Firefox.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, but remember: your access is personal. Avoid simultaneous sessions in many places; if we detect strange usage, we may block it for security.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPrivacy: your privacy is sacred<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We take care of your data according to RGPD. Check the Privacy Policy<\/strong> and adjust your preferences in My account<\/strong>. You can request access, rectification or deletion whenever you need it.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Within each course you will see your progress. Upon completion of key programs, you will be able to download your PDF certificate from My Courses \u2192 Certificates<\/strong>. A caress for your constancy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The experience is optimized for mobile and tablet from the browser. If we publish an app, we will announce it on our networks and by email. Recommendation: use Wi-Fi for smooth playback.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We love your initiative. Write to us at Contact<\/strong> with your idea. If we launch it, you could receive an exclusive surprise for inspiring us.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tChange email, password or personal data<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Go to My account \u2192 Personal data<\/strong> to update everything. If you change your login and billing email, please let us know so we can keep you up to date.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPayment methods and security<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We accept major credit cards and process payments with certified gateways. We never store your card number. Your security, always first.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there free trials, coupons or gift cards?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Occasionally we launch promos. Subscribe to the newsletter to be the first to know. If you have a coupon, enter it at checkout. Gift cards: check with us for current availability.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSupport: how to get quick help?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Write to us at soporte@sexgym.com<\/strong> or use the Contact<\/strong>. Hours: M-F 9:00-18:00 (CET). We respond in 24-48 working hours with tact and clarity.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Your body, your energy and your rhythm. Here we take care of the essentials so you can enjoy your trip with confidence. How do I create my account and enter the private area? Click on Sign in and choose Create account. Confirm your email and come back to login. If you have already purchased, use the same email and you will see the [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"give_campaign_id":0,"_swpsp_post_exclude":false,"footnotes":""},"class_list":["post-3700","page","type-page","status-publish","hentry"],"yoast_head":"\nsexgym.com<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas Frecuentes\" \/>\n<meta property=\"og:description\" content=\"Tu cuerpo, tu energ\u00eda y tu ritmo. 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